Help / FAQs about our online bookings
This is where you will find answers to the most frequently asked questions.
- How do I pay for a hotel booking?
- Which credit cards does the hotel accept?
- How do I pay for an all-inclusive package?
- Which credit cards does Bremer Touristik-Zentrale accept?
- How do I pay for a travel module (tickets, admission, etc.)?
- How will my booking be confirmed?
- Will I receive travel documentation?
- What is the shopping cart?
- How can I make a booking, if I do not wish to book online?
- Can I make a booking without a credit card?
- How secure is it for me to enter my credit card or bank details online?
- What are the benefits of booking through Bremer Touristik-Zentrale?
- What is the importance of the holiday protection scheme (Sicherungsschein)?
- Why should I take out travel cancellation insurance?
- How do I make a group booking?
- Are there discounts for schoolchildren, students, senior citizens or other groups of people?
- Where will I find the general terms and conditions?
- Which hotels and holiday apartments can be booked?
- Where will I find holiday apartments and private rooms?
1. How do I pay for a hotel booking?
For hotel bookings, you should settle your bill directly with the hotel. The credit card details you provided when booking are for security purposes only and payment will only be taken in the event of no-show without cancellation. The hotel will accept payment in cash or by credit card.
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2. Which credit cards does the hotel accept?
This information can be found in the description for each particular hotel.
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3. How do I pay for an all-inclusive package?
You should pay Bremer Touristik-Zentrale by credit card or bank transfer. A 10 per cent deposit is required at the time of booking; the remainder will be taken three weeks before your travel date. If there are less than three weeks between the date of your booking and your travel date, the full travel price is due immediately upon receipt of the invoice.
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4. Which credit cards does Bremer Touristik-Zentrale accept?
We accept the following methods of payment:
· Visa Card
· EuroCard/MasterCard
· American Express
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5. How do I pay for a travel module (tickets, admission, etc.)?
You should pay Bremer Touristik-Zentrale by credit card or bank transfer. We will take payment once your booking has been completed.
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6. How will my booking be confirmed?
You will receive a message confirming that your booking has been completed via the shopping cart. An email confirmation will also be sent to the email address you provided.
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7. Will I receive travel documentation?
· For all-inclusive packages, tickets, etc.
We will send the travel documentation by post to the address provided once full payment has been received. If there are less than seven days between the date of your booking and your travel date, you will be asked to collect your travel documentation from our Tourist Information office in the city centre (Obernstrasse 1/Liebfrauenkirchhof).
· For a hotel reservation
You will receive your confirmation by email. You should present this upon arrival at the hotel. The bill for your accommodation should be settled directly with the hotel; further travel documents are therefore not required.
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8. What is the shopping cart?
Your virtual shopping cart will contain the packages that you have selected. Simply placing items into your shopping cart does not constitute a booking. You can add or delete packages to your cart before completing your booking and submitting it to us.
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9. How can I make a booking, if I do not wish to book online?
You can call our Service Centre on +49 (0)1805 10 10 30 (€0.14/min. from German landlines) for advice and bookings Monday to Friday from 8.30am to 6pm and Saturdays from 9.30am to 1pm.
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10. Can I make a booking without a credit card?
For hotel bookings, we require a credit card for security. When booking any other packages or programmes, you can provide your account details for a bank transfer instead.
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11. How secure is it for me to enter my credit card or bank details online?
We use secure technology to protect our users: when making a booking, you will be transferred to a secure area. SSL encryption is used to prevent your details from being accessed by a third party. During the encryption, the characters you have entered are converted into code and can then be transmitted securely online.
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12. What are the benefits of booking through Bremer Touristik-Zentrale?
We are the official tourism organisation for the Free Hanseatic City of Bremen. Our range of tourism packages for Bremen and the surrounding region is extremely diverse and has been selected with great care. We offer you the chance to combine a variety of different products and throughout the process you will only have to deal with one reliable partner.
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13. What is the importance of the holiday protection scheme (Sicherungsschein)?
The holiday protection scheme is proof for customers that the money they have paid to Bremer Touristik-Zentrale for their package tour is protected against the risk of the operator's insolvency. You will receive your holiday protection certificate after completion of your booking along with your travel confirmation/invoice.
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14. Why should I take out travel cancellation insurance?
Travel cancellation insurance will compensate your either in full or part - depending on the terms of the insurance you take out - for the fees due in the event of a cancellation. The reasons for cancellation covered by the insurance are listed in the relevant description. We therefore recommend that you take out travel cancellation insurance. The travel insurance options offered by Bremer Touristik-Zentrale can be found under Service.
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15. How do I make a group booking?
It is not possible to book a package online for groups of 10 or more. Please email your enquiry to: or call us on: (€ 0.14 per min. from German landlines). We will be happy to provide you with a suitable quote.
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16. Are there discounts for schoolchildren, students, senior citizens or other groups of people?
There are no standard discounts. However, you will find information about discount types in the individual package descriptions.
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17. Where will I find the general terms and conditions?
You will find the Terms and Conditions of Booking of Bremer Touristik-Zentrale under Editorial and in our city breaks catalogue.
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18. Which hotels and holiday apartments can be booked?
From around 150 accommodation providers, all of which are listed from A to Z in our overview, around half can be booked directly online. If your chosen accommodation cannot be booked online, please contact our Service Centre.
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19. Where will I find holiday apartments and private rooms?
Holiday apartments and private rooms are listed from A to Z in the overview. You will also find information here on how to contact the accommodation providers directly.
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