Cancellation information

If you need to cancel your booking please contact Bremer Touristik-Zentrale. 

BTZ Bremer Touristik-Zentrale is a brand of WFB Wirtschaftsförderung Bremen.


Postal address

BTZ Bremer Touristik-Zentrale
​c/o WFB Wirtschaftsförderung Bremen GmbH
Findorffstrasse 105
28215 Bremen

Information hotline

+49 (0)421 308 0010


+49 (0)421 308 0058


Opening times

Mon-Fri 8.30am-6pm, Sat 9.30am-1pm

If you need to cancel accommodation at short notice outside of these times, we recommend that you contact your accommodation provider directly to inform them that you will not be arriving.

General terms and conditions of travel

Unless special provisions have been made for an individual case, the general terms and conditions of travel of Bremer Touristik-Zentrale shall apply. These also include our cancellation conditions.

Information on the cancellation of admission tickets

Please note that we are unable to take back any tickets booked for musicals, theatre performances, concerts, sightseeing tours, guided tours or boat trips, etc. In the event of a cancellation, we will therefore be unable to refund the amount paid.